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Netflix Cant Watch First Episode Again

If Netflix freezes or gets stuck loading, but the rest of your device is working, it usually means there's information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below.

If your device isn't working at all, run into these troubleshooting steps.

Blu-ray players

Blu-ray thespian

When does Netflix freeze or become unresponsive?

When you open up the app

Sign out of Netflix

  1. From the Netflix Home screen, open the carte on the left.

  2. Select Become Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Upward, Upwardly, Down, Downwardly, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from ability.

  2. Press the power button on the device once, then expect 1 minute. If your device doesn't accept a power push or yous can't attain information technology, leave information technology unplugged for 3 minutes instead.

  3. Plug your device dorsum in.

  4. Turn your device on and try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that but the manufacturer can solve.

Contact the device manufacturer and inquire for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

When y'all try to play a Television prove or movie

Sign out of Netflix

  1. From the Netflix Abode screen, open the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't observe Sign out, press these buttons in order on your remote: Up, Up, Down, Downwards, Left, Correct, Left, Correct, Up, Upwards, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Printing the power button on the device once, and so await ane minute. If your device doesn't have a power button or you can't achieve information technology, go out it unplugged for iii minutes instead.

  3. Plug your device dorsum in.

  4. Plough your device on and try Netflix again.

At any other time

Computers

Mac

When does Netflix freeze or go unresponsive?

When you try to play a Television set show or flick

Shut down your computer

  1. Shut downward your estimator through the menu:

    • For Mac: At the peak left, click the Apple carte > Shut Down.

    • For Windows: From the First menu, click Power > Shut down.

    • For Chromebook: From the lesser right, click on the fourth dimension > Sign out > Shut downwardly.

  2. Leave your reckoner off for at to the lowest degree 10 seconds.

  3. Plow it back on, then try Netflix again.

At whatever other fourth dimension

Windows

When does Netflix freeze or become unresponsive?

When yous open the app

Sign in to Netflix

  1. Select Sign In from the top correct corner of the screen.

  2. After signing in, try Netflix once more.

When you try to play a Boob tube show or movie

Restart your calculator

  1. Close down your computer through the menu:

    • For Mac: At the superlative left, click the Apple menu > Shut Down.

    • For Windows: From the Showtime menu, click Ability > Shut downwardly.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your estimator off for at least 10 seconds.

  3. Plow it back on, then effort Netflix once more.

Clear the Netflix cookie from your web browser

  1. Get to netflix.com/clearcookies. This volition sign you out of your account.

  2. Select Sign In and enter your Netflix e-mail and password.

  3. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Expect 30 seconds.

  4. Plug in your modem.

  5. Wait i minute.

  6. Plug in your router.

  7. Wait one minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

At any other fourth dimension

Game consoles

PlayStation three

When does Netflix freeze or become unresponsive?

When you lot open the app

Check if your network tin play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Individual networks:

Check if your connection is slower than our recommended speeds and contact your internet access provider if yous need help.

Connections like mobile hotspots, cellular, or satellite networks might be too wearisome to use Netflix.

Check the date and time settings

If the engagement and time on your device are significantly different from the current date and fourth dimension, you lot will accept a problem playing your TV show or movie.

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. From the main carte, navigate to Settings.

    • If you're not already at the principal menu, hold the PS button in the center of the controller, select Quit, then select Yes to return to the domicile screen.

  2. Select Date and Fourth dimension Settings.

  3. Select Engagement and Fourth dimension.

  4. Select Fix via Internet.

  5. Press the O push to return to the Date and Fourth dimension screen.

  6. Select Ready Automatically.

  7. Select On.

  8. Try Netflix again.

Restart your device

  1. Unplug your device from ability.

  2. Press the power button on the device once, then look 1 minute. If your device doesn't have a power button or you can't reach information technology, leave it unplugged for three minutes instead.

  3. Plug your device back in.

  4. Plow your device on and try Netflix again.

Sign out of Netflix

For Japanese PlayStations, use O instead of X to confirm selections.

  1. Begin from the PS3 dwelling screen.

    • If you're non already on the dwelling screen, hold the PS3 button in the middle of the controller, select Quit, and then select Yes.

  2. Navigate to the Television/Video Services department and highlight Netflix.

  3. Printing X.

  4. Immediately later pressing Ten, press and hold both Start and Select until you see a message request, Do you want to reset your Netflix settings and re-register?

  5. Select Yeah.

  6. Enter your email address and password and effort Netflix again.

Restart your home network

  1. Turn off or unplug your video game panel.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console dorsum on and try Netflix once more.

When you lot try to play a TV evidence or film

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, so expect i minute. If your device doesn't have a power push or you tin can't accomplish it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix once more.

At whatever other time

PlayStation four

When does Netflix freeze or become unresponsive?

When you open the app

Check if your network tin play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Individual networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you demand help.

Connections like mobile hotspots, cellular, or satellite networks might be too ho-hum to use Netflix.

Cheque the date and time settings

If the date and fourth dimension on your device are significantly different from the current date and time, your video won't play correctly. To set the time:

  1. From the principal bill of fare, navigate to Settings.

    • If y'all're non on the main bill of fare, hold the PS push in the heart of the controller. Select Quit, then select Yes to render to the domicile screen.

  2. Select Appointment and Fourth dimension.

  3. Select Date and Time Settings.

  4. Select Set up Using Internet.

  5. Select Gear up Automatically, if the box isn't already checked.

  6. Select Set up Now.

  7. Try Netflix again.

Restart your device

  1. Unplug your device from power.

  2. Printing the power button on the device once, then wait one minute. If your device doesn't have a power button or you can't reach it, get out it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Plow your device on and try Netflix once more.

Uninstall and reinstall the Netflix app

  1. Begin from the PS4 home screen.

    • If you're non already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on the controller.

  4. Select Delete.

  5. Select OK.

    Note:

    Deleting the Netflix app volition not remove the Netflix icon from your PS4 dwelling screen.

  6. Select the Netflix icon. The PlayStation store will launch.

  7. Select the Download icon.

  8. One time Netflix has finished downloading, select Start.

  9. Sign in to your Netflix account and endeavor to stream over again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it'due south a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug information technology in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet access provider

Contact your isp. They can tell you lot if your modem/router is ready and working correctly.

When yous endeavor to play a TV bear witness or movie

Restart your device

  1. Unplug your device from ability.

  2. Press the ability button on the device once, and then wait 1 minute. If your device doesn't have a power button or you lot tin't accomplish it, leave it unplugged for iii minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix once more.

Restart your home network

  1. Turn off or unplug your video game panel.

  2. Unplug your modem (and your wireless router, if it's a split device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and endeavor Netflix once again.

At any other time

PlayStation v

When does Netflix freeze or become unresponsive?

When you open the app

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Bank check if your connection is slower than our recommended speeds and contact your internet access provider if yous need help.

Connections similar mobile hotspots, cellular, or satellite networks might exist also slow to use Netflix.

What to practice side by side

At whatever other fourth dimension

Xbox 360

When does Netflix freeze or get unresponsive?

When you open the app

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps > My Apps.

  2. Highlight the Netflix app.

  3. Printing the X push button for app details.

  4. Choose Delete > Yeah.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps.

  2. Choose Netflix to download the app.

  3. Endeavor Netflix again.

Examination your internet connexion

  1. From the Xbox 360 main menu, select Settings.

  2. Select Arrangement Settings.

  3. Select Network Settings.

  4. Select Wired Network or Wireless Network depending on your connection method.

  5. Select Test Xbox LIVE Connection.

  6. Select Continue.

    • If your connexion exam is successful, continue troubleshooting below.

    • If your connectedness test fails, see Microsoft's Xbox back up site for more assistance

Confirm your Xbox'southward DNS settings

  1. Press the Guide push on your controller.

  2. Go to Settings and cull Arrangement Settings.

  3. Cull Network Settings.

  4. Cull your network then choose Configure Network.

  5. Choose DNS Settings and cull Automatic.

  6. Turn your Xbox off and back on.

  7. Effort Netflix once again.

Clear the system enshroud

  1. Press the Guide button on your controller.

  2. Select Settings.

  3. Select System Settings.

  4. Select Storage.

  5. Highlight Retention Unit of measurement, Hard Drive, or USB Storage, and so press Y on your controller.

  6. Select Clear System Cache.

    • If you practice not see Clear Organization Cache, check a different storage device.

  7. When prompted to confirm storage device maintenance, select Yes.

  8. Once yous've successfully cleared the arrangement enshroud, try Netflix again.

When you effort to play a TV testify or film

Sign out of Netflix

  1. From the Netflix Home screen, open up the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If yous're on an fault screen:

  1. Select More than Details.

  2. Select Sign out or Reset.

If you tin can't notice Sign out, press these buttons in order on your remote: Up, Upwards, Downward, Down, Left, Right, Left, Correct, Upwards, Upwards, Up, Upwardly. Then, select Sign out, Reset, or Conciliate.

Test your internet connection

  1. From the Xbox 360 main carte du jour, select Settings.

  2. Select System Settings.

  3. Select Network Settings.

  4. Select Wired Network or Wireless Network depending on your connexion method.

  5. Select Exam Xbox Live Connectedness.

  6. Select Continue.

    • If your connexion test is successful, continue troubleshooting below.

    • If your connection test fails, come across Microsoft's Xbox back up site for more than assistance

Confirm your Xbox'southward DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and choose System Settings.

  3. Choose Network Settings.

  4. Choose your network and so cull Configure Network.

  5. Choose DNS Settings and cull Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

Clear the system cache

  1. Press the Guide button on your controller.

  2. Select Settings.

  3. Select System Settings.

  4. Select Storage.

  5. Highlight Memory Unit, Hard Drive, or USB Storage, and so press Y on your controller.

  6. Select Clear System Cache.

    • If y'all practice not see Clear Organisation Enshroud, check a different storage device.

  7. When prompted to confirm storage device maintenance, select Yes.

  8. One time you've successfully cleared the organization cache, try Netflix once more.

At whatever other time

Xbox One

When does Netflix freeze or become unresponsive?

When you open the app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:

    Yous may demand to scroll down to run into this selection.

  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and printing the Card push on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to ostend.

Reinstall the Netflix app:

  1. Begin from the Dwelling screen on your Xbox One.

  2. Whorl right to access the Shop.

  3. In the Apps department, select Netflix.

    Note:

    If you lot practice non see Netflix, select Search all apps to search for Netflix.

  4. Select Install.

  5. In one case the app has finished downloading, select Launch to sign in and try Netflix over again.

At any other time

All other game consoles

Mobile phones and tablets

Android

When does Netflix freeze or get unresponsive?

When yous launch the app

Turn your device off, then on

  1. Plough off your Android. Make sure it'south powered off, not just locked.

  2. Turn it back on.

  3. Attempt Netflix again.

When you endeavor to sign in

Plough your device off, then on

  1. Turn off your Android. Brand sure it's powered off, non just locked.

  2. Turn it back on.

  3. Try Netflix again.

Restart your dwelling network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Await i infinitesimal.

  8. Attempt Netflix again.

Some modems and routers might accept longer to reconnect.

Improve your Wi-Fi bespeak

To ameliorate your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router abroad from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

At any other time

iPhone, iPad, or iPod touch

When does Netflix freeze or become unresponsive?

When y'all open up the app

Restart your iPhone, iPad, or iPod touch

  1. Press and concur the side button and one of the volume buttons at the same fourth dimension until the sliders appear. Drag the summit slider to plough your device completely off.

    • If the sliders don't appear, press and hold the Slumber/Wake button until the red slider appears, then elevate the slider.

  2. After 10 seconds, press the Sleep/Wake push button.

  3. Once your device powers on, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix data stored on your iPhone, iPad, or iPod bear upon by resetting the app.

Note:

Resetting the app volition delete whatsoever titles you have downloaded to the device.

  1. From the Home screen, select Settings.

  2. Swipe downwardly until you detect the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you lot dont run into the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe correct until y'all find the Netflix app.

  7. Swipe upwardly on the Netflix app to close your session.

  8. Press the Home button twice to render to the Dwelling house screen.

  9. Try Netflix again.

Reinstall the Netflix app

Note:

Deleting the Netflix app will too delete any Goggle box shows or movies you have downloaded.

  1. From the dwelling house screen, tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on the complimentary Netflix app from Netflix, Inc.

  5. To install the app, tap the cloud icon.

    Note:

    Yous might need to enter your Apple ID and countersign. If y'all forgot your Apple ID or password, become to the Apple support site for assistance.

  6. Once installed, try Netflix once again.

If you lot tin't observe the Netflix app in the App Store, go to the Apple tree support site for help.

Alter or plough off restrictions on your iOS device

iOS 11.0 or before

  1. Go to Settings.

  2. Select Full general.

  3. Select Restrictions.

    Annotation:

    You will be prompted for the passcode that was created when restrictions were turned on.

    • To change restrictions:

      1. Under Allowed Content, select Websites.

        • Specific Websites But or Limit Adult Content should be selected.

      2. Scroll to the bottom of the list and select Add A Website.

      3. Enter https://secure.netflix.com along with any title (i.e, "Netflix App").

      4. Select Washed on the keyboard.

    • To turn off restrictions:

      1. Select Disable Restrictions.

      2. Enter your passcode again.

  4. Try Netflix again.

iOS 12.0 or later

Note:

If Screen Time settings were prepare for a kid'southward device, yous'll be prompted to enter your Screen Time passcode earlier changing these settings.

  1. Go to Settings.

  2. Select Screen Fourth dimension.

  3. Select Content & Privacy Restrictions.

  4. Select iTunes & App Store Purchases.

  5. Select Installing Apps.

  6. Select Permit.

  7. Attempt Netflix once more.

If yous have whatsoever problems during this process or want to know more almost restrictions on your iOS device, visit Apple's back up article about Understanding Restrictions.

Restart your home network

For this step, go out your device and all of your home network equipment powered off and unplugged as a group for xxx seconds earlier plugging each device back in 1 by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Plough your device back on and attempt Netflix again.

Contact your internet access provider

Contact your internet access provider. They can tell you if your modem/router is prepare up and working correctly.

When yous try to play a Television testify or moving picture

Restart your iPhone, iPad, or iPod touch

  1. Printing and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the superlative slider to turn your device completely off.

    • If the sliders don't appear, press and concord the Slumber/Wake button until the blood-red slider appears, then drag the slider.

  2. Afterwards x seconds, printing the Slumber/Wake button.

  3. In one case your device powers on, try Netflix over again.

Force-shut all apps

  1. Double-tap the Home push button.

    • If you don't accept a Abode button, come across the steps for iPhone 10 below.

  2. To shut all apps, swipe upward on every app preview.

    • In iOS half dozen, press and concur on each app until a red badge with a line through it appears. Then tap the bluecoat to shut each app.

  3. Tap the Home button to return to the Home screen, so endeavor Netflix again.

iPhone X:

  1. From the Abode screen, swipe upwards and concord until yous encounter your open up apps.

  2. Swipe upwardly on each app to close it.

  3. Once all apps have been closed, try Netflix again.

At any other time

All other mobile phones and tablets

Set-elevation boxes and streaming media players

Amazon Fire TV/Stick

When does Netflix freeze or become unresponsive?

When yous open the app

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and effort Netflix over again.

Restart your abode network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 infinitesimal.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might accept longer to reconnect.

Restore your default connection settings

If you lot've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need assist changing these settings, contact the device manufacturer.

Once you've reset these settings, attempt Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

While browsing the app

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, non just in sleep or standby way.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

When you try to play a TV show or movie

Restart your device

  1. On your Amazon Burn Tv remote, press the Domicile push.

  2. Select Settings.

  3. Select My Fire Tv set.

    • If yous don't run across My Fire Boob tube, select System or Device.

  4. Select Restart.

  5. Try Netflix over again.

At any other time

Apple Television receiver 4 or Apple TV 4K

When does Netflix freeze or become unresponsive?

When y'all open the app

Restart your device

  1. Turn off your device. If your device has a power cablevision, unplug it.

  2. Make sure your device is completely off, not merely in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Plough on your device and try Netflix again.

Reinstall the Netflix app

Delete Netflix

  1. From the Apple Telly habitation screen, highlight the Netflix app.

  2. Press and hold the center of your remote's bear on surface or clickpad until the Netflix icon starts to shake.

  3. Printing the Play/Pause button to delete the app.

  4. Select Delete again to ostend.

Reinstall Netflix

  1. From the Apple TV domicile screen, open theApp Shop.

  2. Search forNetflix to detect the app, then selectInstall.

  3. Try Netflix again.

When you attempt to select a profile

Strength close the Netflix app

  1. Double tap the Habitation button on your remote.

  2. Swipe right or left so Netflix is in focus.

  3. Swipe up to force quit the Netflix app.

  4. Effort Netflix again.

When y'all attempt to play a Tv set show or movie

Restart your Apple tree TV

Press and hold the Menu button on the Apple tree TV remote until you're back on the domicile screen.

  • For Apple Goggle box ii and three: Choose Settings > General > Restart

  • For Apple TV 4 and 4K: Choose Settings > Organisation > Restart

Await for the Apple TV to terminate restarting, then try Netflix again.

Reinstall the Netflix app

Delete Netflix

  1. From the Apple TV home screen, highlight the Netflix app.

  2. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to milk shake.

  3. Press the Play/Pause push button to delete the app.

  4. Select Delete again to confirm.

Reinstall Netflix

  1. From the Apple TV home screen, open theApp Store.

  2. Search forNetflix to find the app, then selectInstall.

  3. Try Netflix again.

At any other time

Chromecast

When does Netflix freeze or go unresponsive?

When you lot endeavour to play a Telly show or motion picture

Reset the settings on your Chromecast

  1. Hold the push button on the Chromecast for 25 seconds, or until the indicator low-cal begins flashing.

    Note:

    Resetting your Chromecast will erase whatever settings previously saved on the device. Follow Google'south steps to reconfigure your Chromecast.

  2. Once yous accept reset the device, reconnect information technology to your Netflix account.

At any other time

Roku

When does Netflix freeze or get unresponsive?

When you open the app

Restart your device

  1. Turn off your device. If your device has a power cable, unplug information technology.

  2. Brand sure your device is completely off, non just in sleep or standby mode.

  3. Go out your device off for 15 seconds.

  4. Turn on your device and endeavour Netflix once again.

Deactivate and reactivate the Netflix app

Roku ane

  1. Press the Home push on your Roku remote to navigate to the Roku home screen.

  2. Select Settings.

  3. Select Netflix Settings.

  4. Select Deactivate this player from my Netflix account.

  5. Select Yep. The device is now deactivated.

  6. Select Netflix from the home screen and follow the prompts to reactivate the app.

  7. Sign in to your business relationship and endeavour Netflix again.

All other Roku models

  1. Press the Abode button on your Roku remote to navigate to the Roku home screen.

  2. Highlight the Netflix app and printing the star fundamental on the remote.

  3. Select Remove channel.

  4. Select Remove channel again to confirm.

  5. From the home screen, select Streaming Channels.

  6. Select Movies & Television.

  7. Select Netflix.

  8. Select Add Aqueduct.

  9. Select Get to channel.

  10. Sign in to your account and endeavour Netflix again.

Restart your home network

  1. Plough off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if information technology's a split up device) from ability for xxx seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug information technology in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player dorsum on and try Netflix again.

Amend your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the aforementioned room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get ameliorate reception when on a desk or bookshelf.

Restore your default connection settings

If you lot've changed the connection settings on your device, yous'll need to change them dorsum to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If y'all need help irresolute these settings, contact the device manufacturer.

In one case you lot've reset these settings, try Netflix again.

Contact your cyberspace service provider

Contact your internet service provider. They tin tell you if your modem/router is gear up and working correctly.

When you endeavour to select a profile

Restart your device

  1. Turn off your device. If your device has a power cable, unplug information technology.

  2. Make sure your device is completely off, not just in slumber or standby way.

  3. Leave your device off for 15 seconds.

  4. Plough on your device and effort Netflix again.

At any other time

All other set-top boxes and streaming media players

When does Netflix freeze or get unresponsive?

When y'all launch the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device one time, so wait one minute. If your device doesn't have a ability push or you can't achieve information technology, leave it unplugged for three minutes instead.

  3. Plug your device back in.

  4. Turn your device on and endeavour Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Expect 1 infinitesimal.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix over again.

Some modems and routers might take longer to reconnect.

When you endeavor to play a TV show or moving picture

Restart your device

  1. Unplug your device from power.

  2. Press the ability button on the device once, then wait i minute. If your device doesn't take a power button or you can't reach it, leave it unplugged for three minutes instead.

  3. Plug your device back in.

  4. Turn your device on and endeavour Netflix once more.

When you try to select a profile

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, and then wait 1 minute. If your device doesn't have a power button or you lot can't reach it, leave information technology unplugged for iii minutes instead.

  3. Plug your device back in.

  4. Turn your device on and effort Netflix once more.

At any other time

Smart TVs

Samsung Smart Television receiver

When does Netflix freeze or get unresponsive?

When you open up the app

Restart your device

  1. Turn off your device. If your device has a power cablevision, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby manner.

  3. Get out your device off for fifteen seconds.

  4. Turn on your device and effort Netflix again.

Contact Samsung

Your device is experiencing a hardware or software problem that simply Samsung tin solve.

Delight contact Samsung and ask for the following:

  • Assistance resetting the Smart Hub.

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If these steps don't help, Samsung may have other suggestions. Or, attempt watching Netflix on a different device.

When y'all try to select a profile

Restart your device

  1. Unplug your device from ability.

  2. Press the ability button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, exit it unplugged for 3 minutes instead.

  3. Plug your device dorsum in.

  4. Turn your device on and endeavor Netflix over again.

When you lot try to play a TV bear witness or picture show

Sign out of Netflix

  1. From the Netflix Domicile screen, open the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If y'all're on an error screen:

  1. Select More than Details.

  2. Select Sign out or Reset.

If you tin't find Sign out, press these buttons in guild on your remote: Up, Up, Downward, Down, Left, Right, Left, Right, Up, Up, Up, Upwards. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait i infinitesimal. If your device doesn't take a ability push button or you can't reach it, leave it unplugged for three minutes instead.

  3. Plug your device dorsum in.

  4. Turn your device on and try Netflix over again.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer tin solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer tin't help, try watching Netflix on a different device.

At any other time

Sony Android Television set

Update the Netflix app

  1. From the Dwelling house menu, select Apps.

  2. Open up the Google Play Store app.

  3. Curlicue downwards to My Apps.

  4. Select Netflix from the top row, and so select Update.

    Annotation:

    If you exercise not see Netflix in the superlative row, no update is bachelor.

If you're unable to locate the Google Play Store app, yous may not have an Android TV. Use the steps found in this article nether All other Smart TVs instead.

If no update was available or if you are even so experiencing this problem after updating, keep troubleshooting below.

What should I exercise side by side?

All other Smart TVs

When does Netflix freeze or become unresponsive?

When you open the app

Sign out of Netflix

  1. From the Netflix Home screen, open the carte du jour on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you lot're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't find Sign out, printing these buttons in order on your remote: Up, Up, Down, Downward, Left, Correct, Left, Correct, Up, Up, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power push on the device once, then wait 1 minute. If your device doesn't have a power button or y'all can't achieve information technology, get out it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Plow your device on and endeavor Netflix once again.

Contact the manufacturer

Your device is having a hardware or software problem that just the manufacturer tin can solve.

Contact the device manufacturer and inquire for aid:

  • Updating to the latest firmware for the device.

  • Performing a manufacturing plant reset.

If the manufacturer can't assist, try watching Netflix on a different device.

When y'all try to select a profile

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait i minute. If your device doesn't have a power button or you can't reach it, go out it unplugged for iii minutes instead.

  3. Plug your device dorsum in.

  4. Turn your device on and endeavor Netflix again.

When you endeavour to play a Idiot box testify or film

Sign out of Netflix

  1. From the Netflix Home screen, open up the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Upward, Up, Downward, Downwardly, Left, Right, Left, Right, Up, Up, Up, Upwardly. And so, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power push button on the device in one case, then await 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for iii minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

At any other time

All other devices

All other devices

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Source: https://help.netflix.com/en/node/100242